Tuition Refund Policies

Province of Alberta Advanced Education, Skills and Labor Tuition Refund Policy

In this section, you will learn the following:

Retention & Repayment of fees:

1) Where a student has contracted for a course

of instruction at a private training institution and subsequently exercises the

option to void the contract at least 21 days 

before the commencement date of

the course, the private training institution shall refund money paid by or on

behalf of the student including the registration fee under section 16.


(2) Where a student has contracted for a correspondence

course at a private training institution and subsequently exercises the option

to void the contract within 14 days of signing the contract, the private

training institution shall refund money paid by or on behalf of the student

including the registration fee under section 16.


(3) Notwithstanding any provision contained in a contract in respect of a course of instruction at a private training institution, the institution shall not retain money paid for or on account of instruction given by the private training institution where the registrant or representative of the private training institution has made false or misleading statements regarding the course of instruction or regarding the nature of the contract for the purpose of inducing a person to enter into the contract and all money so received shall be immediately repaid to the person who has paid it and the contract is void.

Exceptions to Refunds:

(1) Students of private training institutions shall be entitled to a refund of money paid with the exception of the registration fee under section 16 where the student has contracted for a course of instruction at a private training institution and gives notice in writing either delivered personally or by registered mail to the private training institution less than 21 days before the commencement date of the course of instruction of the student’s intention not to commence the course of instruction.

(2) Students of private training institutions shall be entitled to a refund of money paid with the exception of the registration fee under section 16 and 10% of the total course fees where:


(a) the student has contracted for a course at a private training institution and does not give notice in writing by registered mail to the private training institution before the commencement date of the student’s intention not to commence the course of instruction and does not attend the first 5 consecutive days of the course of instruction; or


(b) the student has contracted for a course of instruction for a correspondence course at a private training institution and

gives notice in writing by registered mail to the private training institution

more than 14 days after signing the contract and provided all lessons have been returned in good condition.


(3) Students of private training institutions shall be entitled to a refund of money paid where:


(a) the student has contracted for a course of instruction at a private training institution and gives notice in writing either delivered personally or by registered mail to the private training institution after the commencement date of the course of instruction of the student’s intention to cease taking the course of instruction;

(b) the student has contracted for a course of instruction at a private training institution and fails to exercise the option to void the contract under section 15 before the date upon which the first class is held, then exercises the option not withstanding that the student may not have participated in the course of instruction;


(c) the student has contracted for a correspondence course at a private training institution and exercises the option to void a contract under section 15 after part of the course of instruction has been supplied and serviced; or


(d)  a private training institution: (i)   has the registration cancelled, (ii)has the renewal of the registration refused and the registration has expired, or (iii) has not applied for renewal of registration and the registration has expired.

(4) Refund of money referred to in subsection (3) shall not include:


(a) the registration fee under section 17;


(b)  the fees for the proportion of the course already supplied and serviced or in the case of correspondence courses the fee for lessons supplied and evaluated, and for the purposes of this paragraph any portion of a week shall be considered one week in determining the amount of the refund; and


(c)  the retail cost of equipment that has been supplied to the student by the private training institution unless the equipment has been returned to the private training institution unopened or as issued within 10 days of receipt by the student.


(5) Where a student withdraws from a course of instruction 21 days after the commencement of a semester, a private training institution may impose an administrative fee of10% of that semester’s tuition, to a maximum of $500.

Where Refund is not required:

(1) Where a private training institution has supplied and

serviced two-thirds or more of a course of instruction and has not received a

proper notice of a student’s intention to cease attending the course before

that date, the private training institution shall not be obliged to refund

money paid for or on account of the fees by or on behalf of a person who has

contracted for that course of instruction.


(2) The private training institution is not required to repay money to a student, where:


(a) A student has contracted for a course of instruction at a private training

institution and the registration of this private training institution is

cancelled or expires before the course of instruction has been completed;

(b) Where a course of instruction offered by another registered private training institution is the same or similar to the course of instruction contracted by the student under paragraph (a); and


(c) Where the student and the private training institution referred to in paragraph  agree in writing with the owner or operator of the registered private training institution referred to in paragraph (b)that the student will complete the course of instruction at the registered private training institutions referred to in paragraph (b) at no additional cost to the student.

Tuition fees:

A private training institute shall collect from students’ tuition fees not in excess of the amount required to cover one semester at a time.

Acknowledgment and account statement

(1) Where a private training institution received a proper notice of a student’s intention to withdraw from a course, the private training institution

shall acknowledge receipt of the notice and provide the student with a statement of money retained by the private training institution. 

Time of Refund

(1) Where a private training institution is required to refund money under sections 17 and 18, refunds shall be made to the person entitled within 30 days of the receipt by

the private training institution of the notice referred to in sections 17 and 18.

(2) If a student received a student loan, the refund cheque is to be made payable both to the bank and the student.

Refunds upon dismissal for cause:

(1) Where a private training institution has after the commencement date of a course of instruction dismissed a student due to academic failure, contravention of an institution regulation, misconduct or failure to pay the required fees under a written contract for a course of instruction and the private training institution has

satisfied the superintendent that the dismissal was for good cause, the private

training institution shall refund money paid for or on account of the fees by

or on behalf of the student except


(a) the registration fee under section 16; and


(b) the proportion of the fees for the course of instruction that the part of the

course of instruction supplied and serviced to the date of dismissal bears to

the course of instruction.

(2) Where a private training institution has dismissed a student under subsection (1), the  private training institution may retain, in addition to the money referred to in subsection (1), an amount required to repair or replace property of the private training institution that has been damaged or destroyed as a direct result of the action or conduct of the dismissed student and the private training institution has satisfied the superintendent that the damage or destruction was caused by the willful action of the student.